New: Limited Sunday in-person appointments in Baltimore | Accepting new therapy clients | Call 410-343-9756 or submit an online inquiry
Practice Manager
Victoria Arnold is PsychCare’s practice manager. Victoria has been in the healthcare industry for 8+ years with prior experience working at an optometrist’s office. She has been with PsychCare since 2018 and is comfortable working with clients and providers alike to ensure that everyone has a positive experience at PsychCare. She manages the day-to-day office tasks that help the practice run smoothly.
Office Assistant
Rae Braxton has been working in healthcare administration for over 10 years with experience in management as well as supporting roles. Rae brings their all to every task presented to them, treating each task with a combination of professionalism and personalized care. They find immense satisfaction in a job well done and take pride in their decorum both with customers and coworkers with the aim of maintaining a welcoming and collected demeanor.
Care Coordinator
Sherrie Hamby is a Care Coordinator here at PsychCare. She brings over a decade of experience in healthcare and administrative support. Known for her compassionate approach, attention to detail, and strong organizational skills, she is committed to helping clients feel welcomed and supported from their very first interaction. She strives to ensure a smooth, positive experience for clients, clinicians, and the entire care team.
Care Coordinator
Jamie Haton brings more than 15 years of experience supporting senior leaders across healthcare, government, education, and global business, consistently focusing on discretion in patient-sensitive, high-stakes environments. As Client Coordinator at Psychcare, she leads with empathy, ensuring every client interaction—from new patient inquiries to scheduling changes—reflects the same care and attentiveness patients receive throughout their journey. Jamie manages cancellations, new patient calls, and website inquiries, serving as a warm and reliable first point of contact for the practice.
Office Assistant
Rachell Hill Bigby is the office assistant at PsychCare’s Silver Spring office. She has worked in the healthcare field for 17+ years. She is a Registered Medical assistant who has managerial, medical billing & benefit verification experience. She prides herself in being attentive to detail, organization and takes joy in providing quality customer care. Her goal is ensure the best experience with everyone’s interaction with PsychCare from clients to clinicians and staff alike.
Office Assistant
Kristin Konieczny has worked in the healthcare field for 4+ years and has experience in a wide range of administrative skills. She started in reception and has worked her way through different administrative positions including billing and medical records. She prides herself on accuracy and diligence and is always willing to go the extra mile for patients in need. Kristin is responsible for the billing needs of our patients and manages insurance claims. If there are any issues with a claim, she is open and willing to help!
Care Coordinator
Melanie Macon has worked as a Virtual Assistant for the past 13 years. Her main client was a medical office and our primary focus was the scheduling of doctor locations and on call rotations. She also did cold calls for a charitable organization for donation pick-ups. Melanie has worked in many fields from preschool teacher to administrative assistant for a property management company. She handles cancellation and new patient calls as well as website inquires. Melanie is an Independent Contractor with “Your Faithful Assistant”.
Care Coordinator
Bill Rueth began his company – VICUSE– where he offers a secure, discrete, and friendly service that is tailored to meet the needs of a mental health professional office. He recently began working at PsychCare where he has become well-known among staff and clients for being the pleasant voice that clients hear on the phone when they call PsychCare. He handles client intakes and registration and is responsible for directing all questions to the appropriate staff member.
Office Assistant
Glenroy Samuels is the Office Assistant at PsychCare’s Baltimore office. His positive and cheerful demeanor ensures that any questions are handled with the proper care they deserve. He brings with him years of customer service and a bachelor’s degree in human resources. Glenroy is also responsible for allowing the practice to be run smoother for both the staff and clients alike.
Credentialing Specialist
Jessica Wright is PsychCare’s credentialing specialist. She has experience in the insurance arena, specifically behavioral health. She is responsible for verifying insurance benefits and obtaining authorization for coverage as needed. She brings a wealth of knowledge in areas of claims research and the behavioral health insurance industry.
