Meet the Administrative Staff

Mr. Rueth

               Care Coordinator

Bill Rueth began his company – VICUSE– where he offers a secure, discrete, and friendly service that is tailored to meet the needs of a mental health professional office. He recently began working at PsychCare where he has become well-known among staff and clients for being the pleasant voice that clients hear on the phone when they call PsychCare.  He handles client intakes and registration and is responsible for directing all questions to the appropriate staff member.

                  Practice Manager

Michelle Matthews is PsychCare’s Practice Manager. Michelle has been in the Healthcare Industry for over a decade. She strives to do her best and never give up. She has a strong sense of Customer Service, and believes everyone should be treated with respect and a caring attitude. She is open to all types of feedback. Michelle assists with the overall operations and wants you to assure you have the highest quality of care.

            Credentialing Specialist

Jessica Wright is PsychCare’s credentialing specialist. She has experience in the insurance arena, specifically behavioral health. She is responsible for verifying insurance benefits and obtaining authorization for coverage as needed. She brings a wealth of knowledge in areas of claims research and the behavioral health insurance industry.

      Office Assistant

Glenroy Samuels is the Office Assistant at PsychCare’s Baltimore office. His positive and cheerful demeanor ensures that any questions are handled with the proper care they deserve. He brings with him years of customer service and a bachelor’s degree in human resource. Glenroy is also responsible for allowing the practice to be run smoother for both the staff and clients alike.

               Office Assistant

Victoria Arnold is the office assistant at PsychCare’s Columbia office. Victoria has been in the healthcare industry for 4+ years with prior experience working at an optometrist’s office. She is comfortable working with patients and providers alike to ensure that everyone has a positive experience at PsychCare. She assists with billing and the day-to-day tasks that help the office run smoothly

               Billing Specialist

Kristin Konieczny has worked in the healthcare field for 4+ years and has experience in a wide range of
administrative skills. She started in reception and has worked her way through different administrative
positions including billing and medical records. She prides herself on accuracy and diligence and is always
willing to go the extra mile for patients in need. Kristin is responsible for the billing needs of our patients and
manages insurance claims. If there are any issues with a claim, she is open and willing to help!

               Care Coordinator

Andrea Snyder prides herself on providing superb customer service, seeking to meet the individual needs of each client.. She When you speak to Andrea, you will find someone who is caring, compassionate and dedicated to serving your needs with the highest level of integrity. Andrea has had a varied career, working in the legal field, banking industry and non profit sector before joining PsychCare as an Independent Contractor with “Your Faithful Assistant.”

               Care Coordinator

Jenn Mrok  has been in the healthcare industry for 20 years. During that time she has specialized in medical billing, coding, office management and web based marketing. Jenn will be servicing our clients who call the office to schedule or cancel appointments and those who send inquires through our website. When you are speaking to Jenn you will always hear the smile in her voice. Jenn is an independent contractor for “Your Faithful Assistant”.